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Something fundamental is going on in the media world, says William Shaw. It’s big, scary, only half understood, and it’s going to change how the arts present themselves to the world.
Mark Atterbury offers advice on how best to reach disabled and deaf people online.
In July 1999, Coventry’s Belgrade Theatre became the first theatre in the UK to sell tickets online. Kate Cripps explores the bewildering range of ticketing opportunities offered by the Internet.