Being an international in the creative sector

Photo of Concorde
12 Feb 2018

Julie Bécaud, now a researcher at the Scottish Maritime Museum, explains her first steps into the arts in the UK.

Discounting: The Good, the Bad, and the Ugly

A photo of cowboys against a red sunset
23 Jan 2020

Offering discounts? If you don’t have a reason for cutting prices and are inconsistent with your offers, don’t expect your customers to play nicely, says David Reece.

Why great customer service isn't enough

A photo of a man and a woman laughing in an auditorium
16 Jan 2020

It’s time we all started thinking of ourselves as experience makers. Lasting memories and positive emotions can be created at every point of contact with audiences, writes Lucy Costelloe.

Is podcasting the way forward?

Microphones and headphones on a desk
09 Jan 2020

It’s getting harder to stand out from the crowd. Matt Locke shares his top tips on how to make more of your digital content.

Job Ladder: 'I’ve always followed what felt right'

Photo of Jake Orr
05 Dec 2019

From freelance marketing to running his own production company, Jake Orr has always been willing to take a leap into the unknown.

Artists face financial squeeze as 'perfect storm' of market trends favours the elite

Photo of art auction
18 Nov 2019

Artists will increasingly need multiple income streams and brand collaborations to fund their creative practice in an Instagram-fuelled marketplace, a new report says.

When gut instinct can lose you audiences

Ticketsolve speaker addressing the Dublin Forum
07 Nov 2019

Intuition can take you only so far. You’ll be more successful at retaining audiences and reviving lapsed attenders if you use data rather than instinct to develop customer loyalty, says Sarah McAleavy.

Asking nicely

Photos of a transparent donations box and a multi-coloured contactless donations box
31 Oct 2019

As part of a fundraising strategy donation boxes consistently fail to fulfil their potential, but does it have to be this way? Bernard Ross explains what’s going wrong – and the research exploring how to put it right.

How to influence inclusivity 

31 Oct 2019

By defining what inclusivity means for you and empowering all staff to make suggestions or raise concerns, you can identify where your work and your organisation are falling short, says Amy Firth.

Wheelchair users barred from online bookings

A photo of an empty theatre auditorium
24 May 2019

New research finds only 4% of bookings that included wheelchair access needs were made online, compared to 60% of all transactions.

Join the club

Photo of Manchester Collective filming in a derelict room in Hull
23 May 2019

Adam Szabo shares seven principles that have helped Manchester Collective attract younger audiences to its classical concerts.

Book review: Persistent Creativity

15 May 2019

Peter Campbell's sceptical critique of the 'creativity agenda' makes for fascinating - if at times uncomfortable - reading, says Andrew Garrad.

Smarter thinking about mobile ticketing

Photo of lyft app wireframes
18 Apr 2019

Mobile ticketing is convenient for the customer and can open up new business opportunities. Innovations in the US signal a way forward for the UK, suggests James McClure.

Points make prizes

Photo of a man sitting in an airports, watching a plane take off
07 Mar 2019

Schemes aimed at generating loyalty need to do more than offer simple discounts. Francesca Di Nuzzo looks to airline loyalty programmes for inspiration.

Leading with an audience focus

Photo of Children enjoying a performance of classical Indian dance at Westminster Abbey
07 Mar 2019

Over 25 years the role of cultural marketers has expanded, but the focus remains on audience relationships. Cath Hume examines the changes and challenges.

Avoiding ‘grantspeak’

Photo of a board covered in multicoloured Post-it notes
28 Feb 2019

Don't make the mistake of thinking homogenous jargon will push a funder's buttons, says Phoebe Walker.

How to... develop a CRM strategy

Photo of Shakespeare's Globe Theatre
03 Jan 2019

How can arts organisations develop the best possible strategy for their customer relationship management and ticketing systems? Helen Dunnett suggests some steps to make the task easier.

Job Ladder – Carl Gamble

Photo of Carl Gamble
03 Jan 2019

He is now Managing Director of the Society for All Artists, but Carl Gamble’s career began by rising up the ranks at retail giant Next. Here he looks back on the steps in his career and how they have shaped his leadership style.

Fighting for customer attention

Photo of a group of people looking at their phones
15 Nov 2018

Just providing entertainment is no longer enough to draw in audiences. But by focusing on what people value, arts organisations can maintain strong relationships with customers amid competing demands for their attention, writes Dave Wakeman.

Spying on your audiences

Customers at a theatre pub
25 Oct 2018

How can you find out what your audience really thinks? Ron Evans recommends observing them using your very own spy network.

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