Scalable performance pilots planned for March

20 Jan 2021

The Music Venue Trust is in discussions with the Government and other partners about a series of highly Covid-secure events in London and Bristol that would eventually reach 100% capacity.

Re-opening safely and reaching more audiences

A woman in a floral dress and face mask looking an art installing of floating flowers
19 Jan 2021

A new ticketing system designed by museums and for museums is providing free support with the twin challenges of running timed entry and generating much needed income. Merrin Kalinowski explains.

Artists protest PRS plans for livestreaming licences

15 Jan 2021

The music industry is up in arms over the licensing body’s plan to impose tariffs of up to 17% on live streaming ticketed performances.

Testing isn't enough to bring audiences back, survey suggests

03 Dec 2020

Mandatory masks, social distancing and temperature tests make audiences feel more comfortable returning to venues - and on-the-spot testing won't change that.

Ticketing companies aghast at 'ridiculous' funding awards

29 Oct 2020

Many ticketing companies believed they weren't eligible for Cultural Recovery Fund grants. Arts Council England says they should have read the fine print.

Museum visitors fall from post-Covid peak

06 Oct 2020

National Museums Liverpool and the V&A consult on redundancies amid a month-long decline in visitor numbers for England's major museums.

Museum no-shows an 'unintended consequence' of reopening success

03 Sep 2020

Some museums are nearly running at their post-Covid capacity. But "reopening doesn't mean recovery" as up to 40% of ticket holders stay home.

'Super active' customers key to keeping up donations, survey suggests

06 Aug 2020

Some UK arts organisations have used the Covid crisis to "dramatically increase" income from donations, but the overall picture remains grim.

Indoor performance pilots 'have proved successful', LSO says

31 Jul 2020

With indoor performances allowed to resume this weekend, how safe and successful have trial events been?

Non-profit venues lose out under emergency VAT rules

St Martin's Theatre on London's West End
17 Jul 2020

Cultural venues exempt from VAT will gain nothing from new rules meant to benefit the sector, while commercial operators will be significantly better off. 

The many roads to recovery

mono photograph showing an aerial view of a road network taken at night with cars visible on the carriageways
17 Jun 2020

As we emerge from the chaos of the pandemic let’s focus on where we want to go, but remember there’s no single way to get there, says David Reece.

Refund woes continue as consumers berate ticketing practices

view across a pop concert from the back of an auditorium
26 May 2020

Huge public anger over ticketing companies’ foot-dragging approach to offering refunds for cancelled and postponed events continues to boil on social media.

Getting operationally ready

inside of the Princes Theatre
20 May 2020

Innovative solutions to emerging problems are showing how much can be achieved right now, but getting operationally ready for the next stage is the new challenge facing the arts. It’s important to recognise it’s a shared challenge writes Paul Fadden.

Refund scandal could tarnish the reputation of the theatre industry

people standing casullay outside the Savoy Theatre in London
15 May 2020

Ticket buyers fighting to claim refunds from ATG Tickets have found the company is not automatically refunding transaction fees, claiming this is in line with the industry’s Code of Practice.

How to help audiences choose donations and ticket exchange

Regent Ipswich
26 Mar 2020

Audiences like to feel personally responsible for bringing about positive change, says Sean Hanly, so giving them the chance to consider options other than a ticket refund will generate goodwill and encourage them to return - once it’s safe to open the doors again.

Two-thirds of ticket sales turned into donations or credit

24 Mar 2020

New data from ticketing companies shows patrons “want to support the organisations they frequent”.

Covid-19 closures could cost more than £1m per day 

20 Mar 2020

New research showing a 92% drop in ticket sales and revenue in a single day suggests income will continue to plummet.

Northern Irish arts organisations earn more as grants fall

10 Mar 2020

Organisations visited more neighbourhoods, worked with more schools and made more money last year – but attendance is still precarious. 

Discounting: The Good, the Bad, and the Ugly

A photo of cowboys against a red sunset
23 Jan 2020

Offering discounts? If you don’t have a reason for cutting prices and are inconsistent with your offers, don’t expect your customers to play nicely, says David Reece.

Does 'Pay What You Can' pay off?

21 Nov 2019

As new customers are more likely to buy high price tickets than existing customers, can we expect Pay What You Can schemes to develop new audiences? Debbie Richards examines the evidence. 

Pages

Subscribe to Ticketing