Roger Tomlinson explains how the rules relating to card surcharges and advertising booking fees are changing.
Venues are at risk of prosecution in two ways around the same issue: booking fees and how they are applied and presented. Venues need to act immediately to change their practices. There is increasing evidence that consumers are willing to make formal complaints when they see arts and entertainment organisations flouting the Regulations, as evidenced by the volume of specific complaints to the Advertising Standards Authority.
The UK Coaltion Government rushed out very late before Easter the new guidance on the law on debit and credit card charges and surcharges which came into force on 6 April 2013. This follows on the recent Advertising Standards Authority rulings about the misleading advertising of ticket prices.
Venues are at risk of prosecution in two ways around the same issue: booking fees and how they are applied and presented. Venues need to act immediately to change their practices. There is increasing evidence that consumers are willing to make formal complaints when they see arts and entertainment organisations flouting the Regulations, as evidenced by the volume of specific complaints to the Advertising Standards Authority.
The UK Coaltion Government rushed out very late before Easter the new guidance on the law on debit and credit card charges and surcharges which came into force on 6 April 2013. This follows on the recent Advertising Standards Authority rulings about the misleading advertising of ticket prices.