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Switching to a new ticketing system requires a lot of meticulous planning and the actual switchover day is very very tense, warns Harvinder Singh.
New occupational standards are set to underpin professional development in ticketing.
What does working smarter in the arts sector mean? Julie Tait describes a project exploring staffing, technology and audience data.
Now that ticketing means interfacing with customers via websites, smartphones and social media, Roger Tomlinson reviews the advances into personal territory.
Dan Eastmond describes how the Monad ticketing system has resulted in a smoother service for customers and more marketing data for the staff.
A combination of technologies offers travellers the opportunity to book tickets for events at the same time as they book their travel arrangements. Bart van Schriek explains how.
Roger Tomlinson takes a snapshot of the wide range of options available these days to arts organisations that sell tickets
Monad Ticketing wants to make life as easy for box office staff as it does for customers
Louise Amery explains how Aberystwyth Arts Centre is working with online specialists Tincan and ticketing system supplier PatronBase to fully integrate its website, social media, e-marketing and online sales
The Elgiva has found that IRIS’s ticketing and marketing systems enable the venue to enhance its technological capabilities in line with changing customer needs
Kath Mainland explains how its ticketing partner, Red61, has enabled Edinburgh Festival Fringe to solve its perennial queuing problems
Beth Aplin gives advice on choosing and working with website developers
With tickets being sold at 39 theatres, ATG needs a system that will respond to customers across the UK. AudienceView is making it happen
Beth Aplin reveals eight things every chief executive should know about their ticketing system
Roger Tomlinson introduces our special ticketing feature, and surveys the range of ticketing and marketing systems on offer in the UK
John Pinchbeck reviews international trends and initiatives in ticketing
Considering a new ticketing system? Don’t forget to consider the impact on box office staff too, says Beth Aplin