A treasure trove of data

Image of LIFT event
31 Mar 2015

For the London International Festival of Theatre customer data is power. Libby Penn describes how taking control over ticketing and audience data was like opening a treasure trove for the London International Festival of Theatre.

Making everything easy

Photo of an In the Night Garden Live performance
05 Mar 2015

An easy, flexible ticketing system has boosted sales for a family show in an inflatable theatre that itself makes theatre-going an easier experience, explains Libby Penn.

Expert advice on fundraising challenges

Image of workshop
13 Oct 2014

As arts fundraisers continue to put heart and soul into securing their organisations' financial future, we share four fundraising experts' advice on the key challenges they are facing, from communications and digital fundraising to data analysis and entrepreneurship.

The great switchover

Image of classical concert
10 Feb 2014

Switching to a new ticketing system requires a lot of meticulous planning and the actual switchover day is very very tense, warns Harvinder Singh.

Standards will support box office training

Tickets
24 May 2013

New occupational standards are set to underpin professional development in ticketing.

The source of being smart

10 Dec 2012

What does working smarter in the arts sector mean? Julie Tait describes a project exploring staffing, technology and audience data.

Personal connections

10 Dec 2012

Now that ticketing means interfacing with customers via websites, smartphones and social media, Roger Tomlinson reviews the advances into personal territory.

Slick ticketing

03 Dec 2012

Dan Eastmond describes how the Monad ticketing system has resulted in a smoother service for customers and more marketing data for the staff.

Ticketing without borders

03 Dec 2012

A combination of technologies offers travellers the opportunity to book tickets for events at the same time as they book their travel arrangements. Bart van Schriek explains how.

Empowered ticketing

12 Dec 2011

Roger Tomlinson takes a snapshot of the wide range of options available these days to arts organisations that sell tickets

Making life easy

12 Dec 2011

Monad Ticketing wants to make life as easy for box office staff as it does for customers

An integrated offer

12 Dec 2011

Louise Amery explains how Aberystwyth Arts Centre is working with online specialists Tincan and ticketing system supplier PatronBase to fully integrate its website, social media, e-marketing and online sales

Growing step by step

12 Dec 2011

The Elgiva has found that IRIS’s ticketing and marketing systems enable the venue to enhance its technological capabilities in line with changing customer needs

Queue-free ticketing

12 Dec 2011

Kath Mainland explains how its ticketing partner, Red61, has enabled Edinburgh Festival Fringe to solve its perennial queuing problems

Nurturing your website

12 Dec 2011

Beth Aplin gives advice on choosing and working with website developers

39 steps to relationship management

12 Dec 2011

With tickets being sold at 39 theatres, ATG needs a system that will respond to customers across the UK. AudienceView is making it happen

Box office blues?

04 Jul 2011

Beth Aplin reveals eight things every chief executive should know about their ticketing system

Spoiled for choice?

22 Nov 2010

Roger Tomlinson introduces our special ticketing feature, and surveys the range of ticketing and marketing systems on offer in the UK

Where do we go from here?

22 Nov 2010

John Pinchbeck reviews international trends and initiatives in ticketing

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