Smarter thinking about mobile ticketing

Photo of lyft app wireframes
18 Apr 2019

Mobile ticketing is convenient for the customer and can open up new business opportunities. Innovations in the US signal a way forward for the UK, suggests James McClure.

Major museums to compare visitor experiences with other leisure attractions

Photo of a visitor at the Tate
18 Apr 2019

New research will compare data on areas such as cross-visitation and dwell-time at some of England’s largest cultural institutions, including Tate and the British Museum.

Arts Council England urged to replace Grantium

Photo of man in despair
12 Apr 2019

In a consultation on its new 10-year strategy, the funder also heard from ‘many’ that funding should be reduced for the largest organisations, and that it is seen as using too much jargon.

Tate Modern becomes most visited attraction in the UK

Teracotta warriors at Liverpool's World Museum
29 Mar 2019

Total visits to attractions in the UK were up 8.7% on the previous year, driven in large part by regional success and the so-called “Dippy effect”.

Mapping London's cultural riches

Photo of a group of people holding individual letters to spell out "cuture"
28 Mar 2019

City Hall has launched an interactive online map capturing details of the capital’s cultural spaces - from theatres and studios to pubs and creative workspaces. Justine Simons explains how it will support local planners and creative workers.

Organising a life's work

Photo of Edward Woodman’s work at John Hansard Gallery, Southampton
14 Mar 2019

A new app offers an innovative and cost-effective way for artists to shape their legacies within their lifetimes, says Ellie Porter.

Breaking new ground

An image of two overlaping pixelated sun-like objects, on the horizon, with root-like pixelations in the foreground
14 Mar 2019

Drew Hemment and Feimatta Conteh explain how a data-driven artwork encourages crucial public engagement with an environmental observatory.

ICO calls for greater transparency for arm’s length arts services

Photo of magnifying glass
15 Feb 2019

A proposed extension to the Freedom of Information Act would see leisure trusts, which increasingly run arts services, returned to “direct public scrutiny”.

Young people under-represented in the arts, research finds

Photo of teens by a fountain
15 Feb 2019

Detailed information on the demographics of the creative workforce has been released for the first time in seven years.

Exclusive: Music A level denied to ever more students

A close up of a person's hand playing the guitar
01 Feb 2019

A student’s academic ability and the wealth of their parents are key indicators of the likelihood that they will get the chance to study arts subjects at A level in school, new figures reveal.

Pay crisis builds as arts workers struggle to make ends meet

A DJ outside on London's South Bank
25 Jan 2019

Across the UK, but especially in London, arts workers are considering their futures in the sector as salaries have fallen out of step with the cost of living.

Open to opportunities

The matrix code; green lettering falling down a dark background
10 Jan 2019

Sharing information openly supports innovation and helps build resilience for the good of the whole sector, argues Cimeon Ellerton.

Making the most of market forces

Photo of a standing ovation in a large theatre
10 Jan 2019

James McClure sets out five ways in which smart ticketing strategies can increase customer satisfaction as well as revenues.

How to... develop a CRM strategy

Photo of Shakespeare's Globe Theatre
03 Jan 2019

How can arts organisations develop the best possible strategy for their customer relationship management and ticketing systems? Helen Dunnett suggests some steps to make the task easier.

Three into one

Photo of street art, woman hoisted on seesaw
29 Nov 2018

Three cultural organisations in Wiltshire are now under one collective umbrella, giving them the opportunity to share data and cross-promote performances and offers, says Alice Young.

‘Tech champions’ to support digital capacities of arts across England

Person working on laptop
16 Nov 2018

Arts Council England will employ nine people to each look after a region of England and provide advice and tailored digital support to organisations across the country.

A different kind of dialogue

Cartoon showing large picture in  gallery and two men
18 Oct 2018

Approaches to assessing cultural value are stuck in a financially reductionist ‘value = money’ orbit. We should be examining people’s experiences of culture, and the meaning that comes from those experiences, says Julian Meyrick.

Loss of small music venues is handing control of culture to robots, MPs told

Photo of robot
12 Oct 2018

The economic model for those performing in or running small music venues is unviable, the DCMS Committee was told.

A snapshot of older audiences

An audience including older people in a theatre auditorium
11 Oct 2018

What are the characteristics, interests and motivations of the over-65 demographic? Lucie Fitton reveals all.

Dancing on the pinhead of pricing

Photo of dancer in swirly pink dress
04 Oct 2018

Baker Richards helped the Royal Opera House kick-start a revolution in evidence-based marketing that increased revenues by £400,000 in six months. Tim Baker talked to Lucy Sinclair about the value of using data to drive decision-making.

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