Raising our game

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28 Sep 2015

Selling in the arts is improving but it could still learn a lot from retailers and travel companies, says Libby Penn.

A successful start

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03 Sep 2015

Libby Penn reveals how MAC Belfast achieved ambitious attendance targets in its first year of operation with the help of a bespoke segmentation model.

Risks worth taking?

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02 Sep 2015

Who really benefits from ‘pay what you can’ and ‘pay what you decide’ ticketing offers? Two organisations reveal whether it worked for them.

Rapid results

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18 Jun 2015

An innovative regional theatre has used data and cloud technology to increase ticket sales and diversify its business model, explains Libby Penn.

A treasure trove of data

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31 Mar 2015

For the London International Festival of Theatre customer data is power. Libby Penn describes how taking control over ticketing and audience data was like opening a treasure trove for the London International Festival of Theatre.

Making everything easy

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05 Mar 2015

An easy, flexible ticketing system has boosted sales for a family show in an inflatable theatre that itself makes theatre-going an easier experience, explains Libby Penn.

Expert advice on fundraising challenges

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13 Oct 2014

As arts fundraisers continue to put heart and soul into securing their organisations' financial future, we share four fundraising experts' advice on the key challenges they are facing, from communications and digital fundraising to data analysis and entrepreneurship.

The great switchover

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10 Feb 2014

Switching to a new ticketing system requires a lot of meticulous planning and the actual switchover day is very very tense, warns Harvinder Singh.

Standards will support box office training

24 May 2013

New occupational standards are set to underpin professional development in ticketing.

The source of being smart

10 Dec 2012

What does working smarter in the arts sector mean? Julie Tait describes a project exploring staffing, technology and audience data.

Personal connections

10 Dec 2012

Now that ticketing means interfacing with customers via websites, smartphones and social media, Roger Tomlinson reviews the advances into personal territory.

Slick ticketing

03 Dec 2012

Dan Eastmond describes how the Monad ticketing system has resulted in a smoother service for customers and more marketing data for the staff.

Ticketing without borders

03 Dec 2012

A combination of technologies offers travellers the opportunity to book tickets for events at the same time as they book their travel arrangements. Bart van Schriek explains how.

Empowered ticketing

12 Dec 2011

Roger Tomlinson takes a snapshot of the wide range of options available these days to arts organisations that sell tickets

Making life easy

12 Dec 2011

Monad Ticketing wants to make life as easy for box office staff as it does for customers

An integrated offer

12 Dec 2011

Louise Amery explains how Aberystwyth Arts Centre is working with online specialists Tincan and ticketing system supplier PatronBase to fully integrate its website, social media, e-marketing and online sales

Growing step by step

12 Dec 2011

The Elgiva has found that IRIS’s ticketing and marketing systems enable the venue to enhance its technological capabilities in line with changing customer needs

Queue-free ticketing

12 Dec 2011

Kath Mainland explains how its ticketing partner, Red61, has enabled Edinburgh Festival Fringe to solve its perennial queuing problems

Nurturing your website

12 Dec 2011

Beth Aplin gives advice on choosing and working with website developers

39 steps to relationship management

12 Dec 2011

With tickets being sold at 39 theatres, ATG needs a system that will respond to customers across the UK. AudienceView is making it happen


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