Norfolk Museums Service reveals ‘financial pressure’

An organisation responsible for more than ten museums across Norfolk is facing “significant financial pressure”.

Norfolk Museums Service, operated by Norfolk County Council, is experiencing a downturn in income largely due to delays in the regeneration of its largest attraction, Norwich Castle.

Work on refurbishing the castle began in 2020 and was scheduled to be completed by the end of 2023. However, it initially faced delays due to the pandemic and later encountered challenges in obtaining steel due to the war in Ukraine. The project also uncovered hidden Norman and Victoria features, as well as a leaking roof, leading to further delays.

The setbacks have led to a rising price tag, with refurbishment costs increasing from an original £18m to £27.5m.

In a report to Norfolk county councillors, Steve Miller, head of the museums service, said the organisation may have to withdraw £1.34m from reserves to cover the losses.

Miller added that the delay in work meant a “reduced visitor offer” leading to “income shortfalls” but emphasised that the museums service remains “optimistic that the successful completion of the Norwich Castle project will enable a return to normal breakeven operations in the next financial year”.

Earlier this year, Norfolk County Council said it expects the castle to open fully this summer. According to the BBC, members of Norfolk’s joint museums committee are due to consider the report later this month.