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Issue 307: Digital impact

  • Digital impact

    Photo of women looking at computer monitor
    05 Oct 2017

    It’s inevitable that you will get some bad reviews and customer complaints on social media, but how should you respond? David Burns offers his advice.

    “The production was plodding and dull, the performances were lamentable and it was so loud I couldn’t even sleep.”
      “When I arrived at the theatre it was mayhem in the foyer. I had to wait twenty minutes to pick up my tickets and this resulted in me not being allowed in for the first ten minutes. I missed a crucial part of the play.”
      “Yesterday I took my kids to see xxx. It is marketed as a show for small children. At the interval I was asked to leave for breastfeeding my... more

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