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Upper Norwood Library Hub

Job Location: Upper Norwood Library Hub and at various locations
Reporting to: Library Hub Manager
Hours of Work: 35 hours per week. Evenings and weekends will be required.
Annual Salary: £25,000 - £30,000
Contract: 12-month fixed term

About the Upper Norwood Library Hub (UNLH)

UNLH is a creative cultural hub nestled within a historic library building in the heart of Crystal Palace. We exist to protect the library service for our community promoting literacy & lifelong learning and health and wellbeing. We work with producers, artists, creatives and partner organisations to generate a programme of live and digital events and performances.

Having steadily grown our creative offer over the past 6 years we are now looking to further establish ourselves as an arts and performance venue.

About the role

UNLH stages a full programme of events for adults and children throughout the year, including theatre, comedy, musical performances and children’s activities. We make a difference by helping those who feel less empowered. We offer affordable space hire and a live-streaming service.

We are seeking a Programming Producer to help develop, manage and deliver our offer with fundraise experience to ensure long term financial health and growth.

This role holder is entrepreneurial and artistic by nature with a passion for the arts and a strong belief in community. A skilled marketer, adept at social media, (ideally an influencer), and online and offline marketing tools. A collaborative leader, comfortable working to individual and team targets with a systematic approach to overseeing process from end to end, including planning, marketing, facilitation and impact and evaluation. An experienced fundraiser who will help build financial resilience. 

This is a creative and dynamic role that requires excellent development, client and customer relationship management and interpersonal skills to oversee and co-ordinate facilitators, key partners, stakeholders and service users.

Key responsibilities include to:

  • Working closely with the Hub Directors, Library Hub Manger and Event and Hub Services Coordinator to develop and coordinate a full programme of income and profile-raising events in the Library Hub and at various locations.
  • Oversee and further develop our skills-based holiday camps in the Library Hub and at various locations
  • Coordinate and further develop our Crystal Palace Performing Arts in the Library Hub and at various locations
  • To develop a range of activities and services to further enhance UNLH’s reputation and meet the needs of our community
  • Effectively market all events and services
  • Monitor and evaluate the impact and effectiveness of events and services
  • Manage UNLH’s space hire booking system to maximise revenue and occupancy rates
  • Oversee and manage volunteer recruitment and ongoing volunteer management, creating a culture of shared ownership
  • Prepare and manage financial forecasts for programme income and expenditure and work within agreed budgets
  • Line management responsibilities including the Event and Hub Service Coordinator
  • Manage a small team of flexible workers
  • Work to targets, ensuring team and individual targets are met
  • To use a range of programmes, including excel, word, salesforce, infographics producing reports demonstrating service delivery and measuring success
  • To liaise with key stakeholders and partner organisations 
  • To write fundraising bids and form positive relationships with grant funders.

Main Duties:

Event Planning to develop a programme of events at the Library Hub as follows:

  • Establish an annual profile-raising, revenue generating cultural and performing arts programme.
  • Ensure smooth and effective delivery of events
  • Ensure that all events are financially viability and income generating.
  • Attract, grow and diversify audiences through effective marketing of events and services
  • Manage the Events and Hub Services Coordinator and Flexible Events Team to successfully deliver events and activities and achieve targets.

Managing Services and Activities

  • Develop and establish a dynamic and innovative range of services and activities
  • Create and develop course content and our delivery model
  • Recruit and train event facilitators ensuring they adhere to the polices and procedures of the Library Hub  
  • Ensure compliance and health and safety is adhered to including risk assessments, consent forms and other compliance documentation
  • Liaise with venues and other stakeholders
  • Liaise with parent/carers of children who are participants or potential participants of events/activities, troubleshooting issues where required
  • Effectively market all events and services through internal and external communications including social media, website, newsletters and offline
  • Setup and manage UNLH’s ticketing system 
  • Overseeing smooth delivery of events and programmes activities.

Hires & Enquiries

  • End to end management of space hire system, including technical and equipment requirements in conjunction with UNLH’s Technical Manager
  • Dealing with financial deposits, invoices and payments in accordance with UNLH procedures and policies
  • Ensuring spaces are in a good state of repair and fit to hire.
  • The above list is indicative and not exhaustive and may change over time as requirements and circumstances change. The postholder may need to carry out additional duties as are commensurate with the role.

General requirements


  • Adhere to the Upper Norwood Library Trust’s guidelines, policies and procedures
  • Contribute to the overall ethos/work/aims of the organisation showing respect and curtesy to colleagues and / or stakeholders
  • Participate in training, other learning activities and performance development as required
  • Take part in the Trust’s performance management system
  • Participate in and contribute to team meetings
  • Contribute to the evaluation and development of administrative services
  • Take personal responsibility for safety as outlined in the Health and Safety at Work Act 1974
  • Commitment to Equality and Diversity
  • Support the Hub Directors and Hub Manager as reasonably required.
  • All information concerning staff and all other stakeholders must be held in the strictest confidence and must not be divulged to any unauthorised person at any time, unless to do so is in the best interests of the individual.  In this instance the post holder should be appropriately advised by a Hub Director
  • Comply with the requirements of all applicable data protection and privacy legislation, including Data Protection legislation and the Computer Misuse Act 1990
  • The Trust has implemented a No Smoking Policy that applies to all staff.


To apply please submit a CV and covering letter to finance@unlt.org.

Applications will close at 5pm on 1st October 2021.
Interviews will be held week commencing 11th October 2021.