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Shakespeare's Globe

Department: Digital
Job title: Head of Digital
Contract: Permanent / Full-Time (happy to talk flexible working) 

Shakespeare’s Globe is open and welcoming audiences again so we’re currently looking for talented people to be part of our thriving recovery. Our new digital team will be working to maximise revenue, diversify our audiences and increase our reach as we approach our 25th anniversary in 2022 – and we're looking for a Head of Digital to join us.

The job

Supporting the Director or Audiences, the Head of Digital is responsible for leading a multidisciplinary team across infrastructure and content whilst maintaining, optimising and innovating across digital platforms and infrastructures. This role will also lead of the content proposition and strategy to best profile the work of Shakespeare’s Globe and maximise commercial opportunities through digital activity.

This role is offered on a permanent, full-time basis and we are happy to discuss flexible working. This role can be worked wholly remotely at the moment (with on-site working available) but in the coming months we expect that regular on-site working, will be required (with some remote working possible). 

The skills

The successful candidate will have demonstrable senior experience of running a complex website and providing digital channel management including developing and designing a customer experience strategy.

The right person will have expertise in digital product design and development ensuring a customer-centric approach to digital optimisation – with experience using consumer and data insights and web analytics to drive change. We are looking for someone able to lead a small team and who has exceptional communication skills, especially in the ability to translate technical solutions to colleagues across the organisation.

The Globe is committed to the principles of equality, diversity and anti-racism and implementing them throughout our work, so we ask all colleagues to have a personal commitment to this too.

The team

The newly reorganised Audiences Department includes the Marketing and Digital teams, as well as Press/PR, Ticketing and Sales, Retail and Visitor and Audience Operations. They all own the customer journey from start to finish and strive to be insight driven, customer focused and digital first in approach. 

Responsible for demanding revenue targets across everything we do and reaching the widest possible global audience onsite and online, we are an innovative, collaborative and creative team. Working closely with producing, education and development we build customer loyalty and diversify our live and digital audiences by creating innovative design and content to engage them and stand out. We are results oriented and measure, test and learn as we try new ideas.

The Digital team includes a Digital Product Development team and a Content Production team. They work together to deliver shared audience and revenue targets for the whole organisation. 

Shakespeare’s Globe

We celebrate Shakespeare’s transformative impact on the world by conducting a radical theatrical experiment. Inspired and informed by the unique historic playing conditions of two beautiful iconic theatres, our diverse programme of work harnesses the power of performance, cultivates intellectual curiosity and excites learning to make Shakespeare accessible for all.  Find out more at shakespearesglobe.com 

To apply

For more information and to apply, please download the job description from shakespearesglobe.com/jobs and return your completed application to recruitment@shakespearesglobe.com by 10am on Monday 9 August 2021.

For any queries, please contact recruitment@shakespearesglobe.com. We regret that because of the high volume of anticipated applications, we may be unable to contact unsuccessful candidates. For any queries, please contact recruitment@shakespearesglobe.com.

People of the Global Majority and Deaf and disabled people are under-represented at the Globe. We encourage applications from these under-represented groups and we are also open to discussions about flexible working.

We are an equal opportunities employer and are committed to monitoring the effectiveness of our policies and procedures, to help us meet our commitment to be an anti-racist, pro-equality organisation. We would appreciate all candidates responding to our diversity data monitoring survey alongside applications as this helps us make informed decisions about any changes we need to consider making to our recruitment policies, procedures and candidate experience.