Account Manager

The company

Spektrix is a mission driven business and we are passionate about helping arts organisations use technology to change the way they sell tickets and build relationships. We take the time to understand our clients’ needs and work with them to ensure they achieve their vision through breakthrough technology, consultative change management, efficiency building, and industry-leading training and support. We currently work with over 370 arts organisations across the UK and North America.

The role

We are looking for an experienced arts management specialist to help us execute high quality account management in the UK and represent the voice of our clients within our business. Getting involved at an early point in our clients’ relationship with us to understand their goals is the core role of the Account Management team. By working closely with senior stakeholders at client organisations, you will gain a deep understanding of their business and ensure that they can make the most of their investment in us. In return, our clients will stay with us and become advocates for what we do, helping us to grow our business and deliver on our mission. You will be a keen networker, writer and speaker, taking an active role in conversations on issues for the sector and building advocacy and credibility for Spektrix. The role can be based in our London or Manchester office.

Key responsibilities

  • Manage relationships of a selection of key clients, whilst gathering insights to contribute to our overall client relationship management strategy
  • Work with the sales, implementation and support teams to understand clients’ goals from an early stage
  • Meet regularly with clients as part of individual contact plans and relationship management strategies
  • Champion our client support and product offerings post go-live to maintain and build on the momentum of organisational change and positive impact
  • Be a consultant to the leadership teams at client organisations to ensure alignment with their strategy and to help drive success
  • Ensure a consistent message and client experience is delivered by all teams and at every touch point
  • Look for and act on opportunities to prove the value of our offer to existing clients and challenge them to do more with their investment in us
  • Support acquisition by leveraging advocacy, connecting influential peers and decisions makers at client and prospect organisations
  • Negotiate client renewals to support our growing market share, ensuring any new commercial and contractual terms recognise both long-standing successful client relationships and the continued development of our product and support offerings
  • Represent the voice of our clients, feeding back internally and championing product and support needs
  • Use insights gained from client relationships to inform and drive prioritisation of our activities including feature development, delivery of training packs and strategic project support
  • Maintain your knowledge of sector trends, technology and competitor offerings and ensure you are equipped to navigate difficult conversations and objections from senior stakeholders both internally and externally
  • Evaluate and manage risks to client relationships, balancing the needs of our clients with what is right for our business
  • Be a credible spokesperson for our UK business, representing the company at events, speaking opportunities and through thought leadership contributions
  • Produce high quality case studies, client stories and thought leadership content to demonstrate our positive impact on the arts and cultural sector
  • With the Partnerships Manager, play a leading role in the development and delivery of client events throughout the year

Required expertise

  • Previous experience managing key relationships
  • Demonstrable ability to communicate with, present to and influence key stakeholders at all levels of an organisation, in particular executive and CEO, COO, CFO level
  • Experience of leveraging technology and supporting services to drive positive organisational change
  • Experience in and a passion for the arts and cultural sector
  • Strong communication and interpersonal skills; be able to build relationships with different people across our business and those of our clients

Personal profile

  • High energy and enthusiasm
  • Structured approach and detail oriented with an ability to remain calm under pressure
  • Articulate, with strong interpersonal skills
  • Team player, not afraid to take on ownership of key projects
  • Ambitious and passionate
  • Creative, resourceful and adaptable with a focus on problem solving
  • Excellent communication skills: active listening, verbal, written
  • Strong negotiator
  • Willingness to travel regularly and work independently where required

To Apply

Applications can be made online here.