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Royal Albert Hall

Reports to: Senior Programming Manager   
Department: Programming 
Director: Artistic and Commercial Director 

Main Role

  • Work with the Senior Programming Manager and senior colleagues to help deliver the Royal Albert Hall’s self-promoted programming strategy in the auditorium. 
  • Support the Senior Programming Manager in producing, developing and delivering events from concept to performance. 
  • Work with the Senior Programming Manager to develop and sustain key external relationships with excellent communication and demonstrating knowledge of their work at the Hall and elsewhere as well as working with new partners and engaging new artists and audiences. 
  • Demonstrate a first-class service to artists, managers, agents, orchestras, promoters and other third parties through excellent communication and administrative skills. 
  • Act as an ambassador for the Royal Albert Hall and the Programming team. 

Duties and Responsibilities: 

  • Update and manage Artifax database, make calendar reservations into the system at the earliest opportunity and keep contacts updated at all times.
  • Co-ordinate the administrative processes for self-promoted events including contracts (in conjunction with the Contracts Manager), artist and third party fees, invoicing and engaging freelance creative and production personnel as required.  
  • Support the Senior Programming Manager in the advanced planning and producing of events.
  • Liaise with internal and external parties to co-ordinate the running of events as agreed with the Senior Programming Manager which will involve working backstage alongside the Event Manager and their team and which may include working evenings and/or weekends.  
  • Arrange, attend and chair internal and external meetings and/or conference calls, regularly briefing and sharing information afterwards with the rest of the team.  
  • Assess the viability of promoting events under the instruction of the Senior Programming Manager, evaluating if the event is suitable artistically, financially and logistically whilst also liaising with relevant departments on marketing, ticketing, production, merchandise, hospitality, partnerships and education and outreach projects. 
  • Draw up budgets for main auditorium events using existing templates and negotiate fees with third parties as advised by the Senior Programming Manager. 
  • Provide regular financial updates and reports on the financial risk and position of main auditorium events to senior colleagues on request, and collate final actual budget figures immediately following all events.
  • Always look to improve the Hall’s programme and contribute to new initiatives in the context of the Programming Department’s business plan and artistic strategy, as well as seek to optimise the Hall’s sources of income at every available opportunity.
  • Draw up ticketing manifests for events and manage ticketing holds across them, specifically with regard to complimentary tickets and production holds. 
  • Assist with the creation and collation of event programmes where required, liaising with all relevant internal and external parties in a timely manner to meet agreed copy deadlines. 
  • Proactively offer the highest level of customer service to all partners, both internally and externally, to ensure the department and Hall’s reputations are perceived positively and enhanced wherever possible.
  • Keep abreast of the music and events industry, updating the wider team where relevant and attend various industry-related networking events, conferences and festivals as and when required.
  • Carry out any other duties as may reasonably be required by the Senior Programming Manager and/or senior colleagues.  

 Person Specification 



  • GCSE or equivalent in Maths and English. 


  • A degree or equivalent relevant experience in the arts. 
  • Study of an instrument or voice with relevant ABRSM grades or equivalent.  



  • Experience of activities that require excellent communication and coordination skills in a wide range of areas. 
  • Experience of organising live events.
  • Administrative experience.
  • Proven track record of working with orchestras / promoters / artists / agents; and - Experience of administering and negotiating contracts and knowledge of basic format and contractual processes. 



  • Strong literacy and numeracy skills. 
  • Computer literacy on Word, Excel and Outlook and knowledge of IT systems (event management systems) 
  • Excellent administrative and organisational skills with flawless attention to detail.
  • Excellent time management skills with the ability to multi-task and work under pressure.
  • Self-motivated, confident and has the initiative to carry out duties with minimum supervision.
  • Excellent communication and negotiation skills.
  • Demonstrates an enthusiastic and flexible approach to their work.
  • Excellent customer service skills which demonstrate a professional, pro-active manner which inspires confidence in a wide variety of internal and external customers. 


  • Proficient in one or more languages other than English.

Knowledge and Understanding 


  • An acceptance and a good understanding of the importance of office systems and procedures. 


  • Strong knowledge of at least one art form, and general knowledge of music genres such as jazz, rock and pop and other art forms such as dance, comedy and film.
  • Basic knowledge of classical music. 
  • Basic technical knowledge of live performance and staging.
  • Passion for the arts and live events and in particular new up-and-coming artists and events.
  • Ability to read music and orchestral scores to a high level. 

The role will require significant flexibility of working hours to embrace the responsibilities within the department and the services that it provides including evenings and weekends or whenever an event is taking place in the main auditorium.

To Apply

To apply, please visit jobs.royalalberthall.com

Application closing date: 27 January 2020